We do our best to ensure our customers are happy with their products however if you wish to return an order you can do so within 14 working days (starting from the day you received your order).
Your returns form should have been included within your parcel and can be found on the back of the delivery note. Please contact us if you do not have a form.
If you wish to return an item to us you can do so by sending the parcel back using a method of your choice or use our returns label that is sent out in your parcel for a small fee of £5*.
You must follow the below steps when returning an order to us;
- Package the item securely ensuring it is in the original packaging and in an unused, unworn condition for resale, any items that are not fit for resale may incur a restocking fee.
- Include the returns form which can be found on the back of your delivery note, simply complete it by filling in the relevant action codes
- Send the parcel back to us at your cost using a method of your choice or use our pre-paid returns label and simply drop the parcel off at the post office (make sure you receive proof of postage) (Returns labels must NOT be stuck to the product packaging (eg boot boxes) and should be secured to suitable outer packaging that protects the product packaging.)
- Once received, we will check your item and if we are happy with the condition we will issue a refund to your original payment method. If you used our pre-paid returns label a fee of £5 will be deducted from your refund
*Returns Labels can only be used for UK Mainland orders. If you are returning an order from outside this area please send your parcel back using a service of your choice at your own cost.
Our return address is:
Equine Superstore Returns
Unfortunately, we do not offer an exchange service. If you wish to exchange an item, simply return the original item to us following the above returns process and place a new order for the replacement item.
If you believe your item is faulty or damaged please see here for further details
To view our returns policy please click here
If you need another returns form, click on the link below to download one;