You can check to see if we have received your item back into our warehouse by visiting www.parcelforce.com/track-trace

Just enter the tracking number noted on your proof of postage receipt you received from the post office when you sent your item back to us. 

Please allow at least 14 days from receipt of your item arriving back to us for your refund to be processed.

Once your return has been processed you will receive an email confirmation from us. Please then allow 3-5 working days for funds to be returned to your account.  

Please note, during busy periods such as Black Friday, Christmas and January Sales, refunds can take slightly longer.